Shipping policy
Thank you for choosing From The Flame Trees for your crystal and woven jewellery, decor and accessories purchases. We are dedicated to providing you with exceptional products and service. Please review our shipping policy to understand how we handle the shipping of your orders within Australia.
Shipping Destinations We currently ship within Australia only. Unfortunately, we do not offer international shipping at this time.
Processing Time
• Orders are typically processed within 1-2 business days of receiving payment.
• Custom or made-to-order items may require additional processing time, which will be communicated during the ordering process.
Shipping Methods We offer the following shipping methods:
• Standard Shipping: Estimated delivery time of 3-7 business days from the date of shipment.
Express Shipping: Estimated delivery time of 1-3 business days from the date of shipment
Additional charges may apply for heavy or bulky items.
Order Tracking: Once your order has shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment using the provided tracking number on the Australia Post website.
Delivery Issues: We take great care in packaging your products to ensure they arrive safe and undamaged. In the event of delivery issues, such as lost or damaged items, please contact Australia Post immediately.
Change of Address: If you need to change the shipping address after placing your order, please contact us immediately. We will make every effort to accommodate your request; however, changes may not be possible if the order has already been shipped.
Returns and Exchanges For information on returns and exchanges, please refer to our Returns and Refunds Policy.
Contact Information If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us:
From The Flame Trees
Fromtheflametrees@outlook.com.au
We appreciate your business and are committed to delivering your purchases in a timely and secure manner. Thank you for choosing From The Flame Trees